Contact Us

Normal business hours:

8:00am – 4:00pm Pacific Time
Monday – Friday

Phone: 800-452-5067
email: info@nextstepnutrition.com

Shipping, Cancellation, and Return Policy

Shipping

FREE UPS GROUND SHIPPING on orders over $50 to continental US physical addresses. For Alaska and Hawaii call the order desk (800-452-5067) for pricing. No international sales or shipments to P.O. Boxes or APO/FPO addresses.

ORDER AMOUNT SHIPPING COST

$ 0.00 – $49.99: $10.00 flat rate

$50.00 or more: FREE

Orders are shipped UPS, usually within 2 business days. Packages should arrive in 2-5 business days. For faster delivery call the order desk (800-452-5067) for pricing.

Undeliverable Packages

Orders returned to Next Step Nutrition as undeliverable are issued a full refund, less shipping. New orders may be placed on the internet or by telephone (800-452-5067). Refunds are processed within seven (7) business days by the same method as order payment.

Cancellations

An order cancellation request must be received before shipment for a full purchase price refund. If an order cancellation request is received after shipment the customer should refuse the package when delivery is made. Refunds (less shipping and handling) are processed once the refused package is returned to Next Step Nutrition. Refunds are processed within seven (7) business days by the same method as order payment. Next Step Nutrition reserves the right to cancel any order at any time.

Personal Checks

Checks will not be accepted for orders.

Returns

We take pride in our products and service, and guarantee your satisfaction. If not satisfied for any reason, orders may be returned within 30-days of purchase for replacement or full refund (less shipping). Returns will only be accepted with prior authorization. Call the order desk (800-452-5067) for a return authorization number and the return shipping address. If orders are defective all charges including shipping will be refunded. Replacement of defective orders will be made at no additional cost. Refunds are processed within seven (7) business days by the same method as order payment. All returns should be shipped in original packaging, with the order number and return authorization number clearly visible on the outside of the package.

Next Step Nutrition is not responsible for return orders shipped but not received.

Next Step Nutrition Privacy Statement

We respect your need for privacy and security. We do not collect personal information when you view our web site.
We do, however, use standard software to collect information for the strict purpose of tracking activity. This allows us to better understand how many people visit our site and which pages are most popular. In this regard we normally collect:

The name of your internet service provider.

The web site that referred you to us (if any).

The date and time you accessed our site.

The pages of our site that you visited.

There are instances when you elect to provide us with personal information. This occurs when you send us an email or purchase products. In these cases you transmit information like your name, mailing address, email address, and credit card information. You never transmit identifying information that you do not enter yourself. Providing personal information is always your choice; it cannot be collected unless you specifically elect to send it to us. This information is used internally for the purpose of fulfilling your request or for contacting you directly, and is not given or sold to any other organization.

Identifying and credit card information is encrypted or scrambled by your browser before it is transmitted. This effectively prevents anyone from intercepting and reading your personal information. Note that this encryption does not take place if you send us email, but only when you use your web browser.

We reserve the right to change our privacy policy. A revised policy statement will only apply to data collected subsequent to its effective date. Any revisions will be posted at least 30 days prior to its effective date.